You may already be well along the Operational Reliability road but if any of the following sound familiar, you have real opportunities for tangible improvement:

• The company's direction changes, due to frequent management rotation.
• The focus is on costs, not value.
• Maintenance is considered to be a 'necessary and expensive evil'.
• Communications are too much, too little or not focused.
• There is no company-wide improvement program.
• Consultants were employed, prepared reports, which no one sees, and noaction was taken.

If one or more apply to your organization, you need to know the steps that can take your company towards world-class performance.